Senior Leadership Team Bio’s

Working together, working for you

Duncan Graham, CEO

Duncan started with Pareto Phone in 2021, leading the business as its Chief Executive Officer.

Duncan has over 20 years of experience in growing and transforming businesses like ours with a key focus on embedding a people and customer centric approach. Since joining he has immersed himself fully in the business and we are all extremely excited about the improvements and innovations that will be launched over the coming weeks and months.

Eliza Chilton, Head of Campaign Management

Eliza first joined Pareto back in 2010 and spent 7 years managing multiple charity partners. She then decided to take some time for personal travel and work directly in a couple not for profits. Eliza re-joined Pareto in February 2023 as Head of Campaign Management.

With a career spanning over a decade in the fundraising industry, Eliza brings a wealth of knowledge and expertise to the table. She has an unwavering commitment to delivering exceptional results for clients and has a proven record of achieving significant fundraising success for non-profit organisations.

Beyond her professional achievements, Eliza is a well-rounded individual who enjoys the great outdoors, including camping, 4WD driving and travel. She is also an avid musician, currently learning how to play guitar. We are confident that Eliza’s expertise and leadership will add significant value to our clients and team, and we look forward to her contributions to our ongoing success at Pareto Phone.

Talia Read, Co Head Partnership & Strategy

Talia joined Pareto Phone in 2014 as a Senior Account Manager, overseeing the relationships and successful end to end programs of some of our largest charity partners.

Talia is a valuable contributor to our Senior Leadership Team, and leads our talented and passionate team of client-facing program management specialists.

With a background in business management, Talia has developed a wealth of knowledge in the Tele-fundraising world, with a keen interest in supporting our Client Services professionals to maximise income opportunity and return for our charity partners.

Outside of Talia’s passion for people and data, she enjoys camping, yoga, healthy cooking, and spending time with her family.

Alicia Reid, Co Head Partnership & Strategy

Meet Alicia, the extraordinary Head of Partnerships & Strategy at Pareto Phone. With over five years of dedicated service to Pareto Phone and a decade of experience in the industry, Alicia is a force to be reckoned with.

Alicia’s journey in the fundraising world began with a personal touch. When her father became the youngest person in Australasia to be diagnosed with Alzheimer’s, Alicia, at the young age of 15, also became the youngest caregiver in New Zealand. Inspired by her father’s battle, she embarked on a mission to ensure that other families received the same level of care and kindness that she wished for her own. That’s what brought her to the industry, and she has been making a difference ever since.

Her favorite part of the job? Helping our cherished charities achieve their fundraising goals and enabling them to carry out their essential missions. Alicia takes immense pride in her ability to contribute to the greater good, even in her own small way. She strives to create a deep connection and offer unwavering support to the charities Pareto Phone works with. Known for her personable nature, genuine authenticity, and going the extra mile, Alicia is one of the best problem solvers you’ll ever meet.

Outside the fundraising world, Alicia embraces an active and adventurous lifestyle. You’ll often find her training her new 6-month-old Kelpie dog, hiking the great outdoors, or hitting the gym.

So, when Alicia enters the room, be prepared for an unstoppable force of compassion, expertise, and enthusiasm. She’s here to make a difference, one charity at a time, and she does it all with a smile.

Tanner Sargeant, Operations Manager

Tanner started with Pareto Phone in May 2022 as Head of Operations.

Tanner has extensive experience as an Operations Manager with demonstrated capability to deliver breakthrough results by developing an engaging culture of high performance, empowerment and accountability.

Having experienced great success in the areas of performance management, resource management, crisis management, and achievement of strategic objectives, Tanner brings a wealth of knowledge and thought-provoking approach to Pareto Phone and is excited to assist the business deliver on its strategic objectives.

In his free time you will find Tanner running ridiculous distances up and around Mount Coot-Tha or adventuring the great outdoors of Brisbane with his two dogs.

Sumari Dippenaar, Financial Controller

Sumari started as Financial Controller at Pareto Phone during September 2022.

Sumari is responsible for the financial governance and reporting of the organisation and is actively involved in planning and modelling Pareto Phone’s strategic development and goals. She has a passion for working with people and working within the charity sector. Working at Pareto Phone allows Sumari to apply her managerial and financial expertise while being involved in the charity sector.

Sumari has extensive experience in providing Audit and Assurance services to ASX listed companies, other public and private companies and the not for profit sector, across a diverse range of industries. Sumari holds a Bachelor of Commerce degree and is a Member of the Institute of Chartered Accountants (Australia and New Zealand).

Outside of work Sumari enjoys jogging, travelling, trying out new restaurants around Brisbane and spending time with family and friends.

Mick Hishon, Head of Data Service & IT

Mick has worked at Pareto Phone since 2010 overseeing the Data Operations & Analytics, IT Management and Software Development teams.

Mick’s interest in the charity sector was fuelled after taking on the role of Operations Manager for a small organisation administering philanthropic private foundations. Prior to that he was the IT Manager for a 200+ seat contact centre.

On a good week you’ll see Mick drive his classic ’64 Chevy Impala to work for the day, “just to turn it over”, and annoy the doctors by indulging in culinary pursuits from his smoker, pizza oven, or just the good old-fashioned barbecue. There’s no better way to bring family and friends together.

Peter Pavlichuk, Business Intelligence & Project Manager

With two decades of call centre experience, Peter has a breadth of industry knowledge covering planning, recruitment, human resources, productivity, quality, reporting and management.

Peter, who brings this wide range of skills to his role as Business Intelligence Manager, is proud to have been a key player in Pareto Phone’s success since 2008. Applying his passion to making a difference he has ensured the balance between service delivery, business acumen and donor care.

He has degrees in physics and mathematics, is a crazy Lego collector, and is infamous for his indulgence in vinyl, scotch and cigars.

Peter is a proud Brisbanite who can be found walking his dog in this beautiful river city or tearing up a dancefloor somewhere.