Senior Leadership Team Bio’s

Working together, working for you

Duncan Graham, CEO

Duncan started with Pareto Phone in 2021, leading the business as its Chief Executive Officer.

Duncan has over 20 years of experience in growing and transforming businesses like ours with a key focus on embedding a people and customer centric approach. Since joining he has immersed himself fully in the business and we are all extremely excited about the improvements and innovations that will be launched over the coming weeks and months.

Richard Boland, Client Development Director

Richard started with Pareto Phone in 2020, heading up our Client Services team moving to now being our Client Development Director.

Richard has extensive experience in roles such as Direct Marketing Manager; Marketing Manager; Marketing Director; Chief Marketing Officer; Head Strategy Planning; Head Client Services; General Manager & Managing Director – both client and agency side here in Australia, and in the UK.

He has led teams who create and curate campaigns across multiple channels in hours, rather than days and weeks. Innovatively blending people and process, to get the jobs done right first time. every time.

Richard understands how to turn information into insights – and act upon them. His first job out of the Royal Navy was an Account Exec on the Safeway Stores UK loyalty programme (ABC Card). That was over 25 years ago and over those years, he very quickly learnt how to move people through to advocacy, using relationship marketing techniques.

Outside of work Richard enjoys spending time with his family and taking his dog ‘Alan’ for long walks.

Talia Read, Head of Client Services

Talia joined Pareto Phone in 2014 as a Senior Account Manager, overseeing the relationships and successful end to end programs of some of our largest charity partners.

Talia is now appointed as our Head of Client Services, is a valuable contributor to our Senior Leadership Team, and leads our talented and passionate team of client-facing program management specialists.

With a background in business management, Talia has developed a wealth of knowledge in the Tele-fundraising world, with a keen interest in supporting our Client Services professionals to maximise income opportunity and return for our charity partners.

Outside of Talia’s passion for people and data, she enjoys camping, yoga, healthy cooking, and spending time with her family.

Tanner Sargeant, Operations Manager

Tanner started with Pareto Phone in May 2022 as Head of Operations.

Tanner has extensive experience as an Operations Manager with demonstrated capability to deliver breakthrough results by developing an engaging culture of high performance, empowerment and accountability.

Having experienced great success in the areas of performance management, resource management, crisis management, and achievement of strategic objectives, Tanner brings a wealth of knowledge and thought-provoking approach to Pareto Phone and is excited to assist the business deliver on its strategic objectives.

In his free time you will find Tanner running ridiculous distances up and around Mount Coot-Tha or adventuring the great outdoors of Brisbane with his two dogs.

Sumari Dippenaar, Financial Controller

Sumari started as Financial Controller at Pareto Phone during September 2022.

Sumari is responsible for the financial governance and reporting of the organisation and is actively involved in planning and modelling Pareto Phone’s strategic development and goals. She has a passion for working with people and working within the charity sector. Working at Pareto Phone allows Sumari to apply her managerial and financial expertise while being involved in the charity sector.

Sumari has extensive experience in providing Audit and Assurance services to ASX listed companies, other public and private companies and the not for profit sector, across a diverse range of industries. Sumari holds a Bachelor of Commerce degree and is a Member of the Institute of Chartered Accountants (Australia and New Zealand).

Outside of work Sumari enjoys jogging, travelling, trying out new restaurants around Brisbane and spending time with family and friends.

Mick Hishon, Head of Data Service & IT

Mick has worked at Pareto Phone since 2010 overseeing the Data Operations & Analytics, IT Management and Software Development teams.

Mick’s interest in the charity sector was fuelled after taking on the role of Operations Manager for a small organisation administering philanthropic private foundations. Prior to that he was the IT Manager for a 200+ seat contact centre.

On a good week you’ll see Mick drive his classic ’64 Chevy Impala to work for the day, “just to turn it over”, and annoy the doctors by indulging in culinary pursuits from his smoker, pizza oven, or just the good old-fashioned barbecue. There’s no better way to bring family and friends together.

Peter Pavlichuk, Business Intelligence & Project Manager

With two decades of call centre experience, Peter has a breadth of industry knowledge covering planning, recruitment, human resources, productivity, quality, reporting and management.

Peter, who brings this wide range of skills to his role as Business Intelligence Manager, is proud to have been a key player in Pareto Phone’s success since 2008. Applying his passion to making a difference he has ensured the balance between service delivery, business acumen and donor care.

He has degrees in physics and mathematics, is a crazy Lego collector, and is infamous for his indulgence in vinyl, scotch and cigars.

Peter is a proud Brisbanite who can be found walking his dog in this beautiful river city or tearing up a dancefloor somewhere.