Client Services Team Bio’s

Working together, working for you

Chris Bullock, Head of Client Services

Chris Bullock started with Pareto Phone in 2016 bringing with him many years of business management experience developed across a variety of sectors. Chris heads our Client Services team and is specifically passionate about delivering the best possible campaign outcomes and return on investment to our clients.

Chris has a significant background in leading teams to build and maintain great client relationships and deliver quality service.

Outside of work Chris has a keen interest in health and fitness including sports such as tennis and boxing.

Talia Read, Client Development Director

Talia joined Pareto Phone in 2014 as a Senior Account Manager, overseeing the relationships and successful end to end programs of some of our largest charity partners.

With a background in business management and sales, Talia now leads us in Business Development, supporting the Client Services Team to maximise opportunity and return for our existing charity partners, as well as being the key contact for new client budgeting and discussions. She also plays a key role offering senior support to the Client Services team, and attending key client review sessions.

Outside of Talia’s passion for people and data, she enjoys camping, yoga, healthy cooking, and spending time with her family.

Christine Thomson, Client Services Operations Manager

With 10 years’ experience leading phone based sales and service teams, in both the corporate and not for profit sectors, Chrissie is committed to understanding how the customer experience impacts all customers, both internal and external.

2 years at Endeavour Foundation ignited working within the charity sector, raising money to support people with intellectual disabilities.

Most recently Chrissie was involved in the Children’s hospital Foundation Annual Telethon, raising funds for research and the support of sick kids.

Chrissie is passionate about the people in business and loves to celebrate the success while working through any challenges that occur.

Adopting the attitude of ‘what can I do to make a difference’ is the approach that Chrissie takes in all situations.  With open and honest communications, anything is possible.

Outside of work, its family and friends, travel and musical theatre that feature on the priority list.

Nico Smith, Account Director

Nico commenced work with Pareto Phone as an Account Manager in April 2017. During this time, he has been working closely with our charity partners to deliver the best marketing strategies and return on investment.

Before joining Pareto Phone, Nico worked in a number of business development and relationship management roles in a variety of sectors. He brings with him extensive experience with campaign management, financial reporting, and sales and marketing analytics. Nico has completed tertiary qualifications in Business, Marketing and Management.

Nico is passionate about the work we do with our charity partners and strives to deliver the highest standard of service.

Away from work, Nico has a keen interest in cooking and technology. You’ll often find him creating a mess in his kitchen or tinkering with electronics in his spare time.

Jae-Louise Hinkley, Account Manager

With a background of service delivery within the real estate industry, Jae-Louise has experience in managing client relationships as well as internal stakeholder relationships.

Jae-Louise is committed to achieving service targets and KPI’s as well as following processes and procedures to achieve results.

Most recently Jae-Louise has managed a team of 15 and was successful in growing the knowledge within her existing team and arranging cross-skilling to all team members.

When not at work she is committed to her 2 dogs…and partner.

Hayley Dettrick, Account Manager

Hayley had worked within the fundraising sector throughout her career and understands the value of securing regular givers to all charities and foundations. Hayley is committed to the partnerships with her clients to ensure the best opportunities for their TM campaigns. 

Hayley is passionate about providing outstanding service to her external clients while building good working relationships with all internal stakeholders. While Hayley has only recently joined us, her previous experience is proven and will continue to grow at IVE. 

Outside of work Hayley enjoys spending time with her puppy, Penny; Hayley likes to stay active outdoors.

Linnea Nilsson, Account Manager

Linnea joined Pareto Phone as a fundraiser in July 2018.

After nearly a year of fundraising across various campaigns, she moved into the Business Services team and has now joined Client Services as an Account Manager.

With a range of experience in different fields from back home in Sweden, she’s worked in sales and fundraising since arriving in Australia in 2016, with the “short” exception of 88 days of farm work to stay in the country…

Luckily, she enjoys being outdoors in her free time, whether it be farming, a trip to the beach or hiking.

Jessica Hopes, Senior Account Manager

Jessica joined Pareto Phone in February 2018 as an Account Executive in Client Services.  Jessica is dedicated to providing outstanding service and leverages her time management and organisational skills to deliver on this aspect at all times. Jessica has built great relationships with the charity partners she has worked with over the last few years.  In October 2019 Jess was promoted to the role of Account Manager and now manages the end to end process for her clients.

Jessica loves to cook, read and shop when she’s not working.