Client Services Team Bio’s

Working together, working for you

Chris Bullock, Head of Client Services

Chris Bullock started with Pareto Phone in 2016 bringing with him many years of business management experience developed across a variety of sectors. Chris heads our Client Services team and is specifically passionate about delivering the best possible campaign outcomes and return on investment to our clients.

Chris has a significant background in leading teams to build and maintain great client relationships and deliver quality service.

Outside of work Chris has a keen interest in health and fitness including sports such as tennis and boxing.

Talia Read, Account Director

Talia joined Pareto Phone in 2014 as a Senior Account Manager, overseeing the relationships and successful end to end programs of some of our largest charity partners.

With a background in business management and sales, Talia now leads us in Business Development, supporting the Client Services Team to maximise opportunity and return for our existing charity partners, as well as being the key contact for new client budgeting and discussions. She also plays a key role offering senior support to the Client Services team, and attending key client review sessions.

Outside of Talia’s passion for people and data, she enjoys camping, yoga, healthy cooking, and spending time with her family.

Nico Smith, Account Director

Nico commenced work with Pareto Phone as an Account Manager in April 2017. During this time, he has been working closely with our charity partners to deliver the best marketing strategies and return on investment.

Before joining Pareto, Nico worked in a number of business development and relationship management roles in a variety of sectors. He brings with him extensive experience with campaign management, financial reporting, and sales and marketing analytics. Nico has completed tertiary qualifications in Business, Marketing and Management.

Nico is passionate about the work we do with our charity partners and strives to deliver the highest standard of service.

Away from work, Nico has a keen interest in cooking and technology. You’ll often find him creating a mess in his kitchen or tinkering with electronics in his spare time.

Christine Thomson, Account Director

With 10 years’ experience leading phone based sales and service teams, in both the corporate and not for profit sectors, Chrissie is committed to understanding how the customer experience impacts all customers, both internal and external.

2 years at Endeavour Foundation ignited working within the charity sector, raising money to support people with intellectual disabilities.

Most recently Chrissie was involved in the Children’s hospital Foundation Annual Telethon, raising funds for research and the support of sick kids.

Chrissie is passionate about the people in business and loves to celebrate the success while working through any challenges that occur.

Adopting the attitude of ‘what can I do to make a difference’ is the approach that Chrissie takes in all situations.  With open and honest communications, anything is possible.

Outside of work, its family and friends, travel and musical theatre that feature on the priority list.

Kristina Wall, Account Manager

I started working at Pareto Phone as an Account Executive in July 2017 and got promoted to Account Manager in 2018. I started working at Pareto Phone due to the interest in the Not-For-Profit sector and love working with our charity partners to help provide a better world for us all. I particularly love to understand each charity’s individual needs and strategies so that we can provide the best telemarketing services tailored for them.

Outside of work I enjoy baking for my friends and family, hiking in the rainforests around Brisbane and travelling to new places whenever time permits.

Belinda Nowak, Account Manager

Belinda joined Pareto Phone in 2017 with a background in financial client services and marketing, developing key portfolio organisational skills along with a sharp eye for detail.

Starting out as an Account Executive working with a range of charity partners, Belinda has since been promoted to Account Manager with a passion for delivering high quality campaigns with adaptive strategies. Coming from a world of financial planning, she has a keen interest in growing regular giving pools to expand on our charity partners vital work. Outside of work, you’ll find Belinda riding around the QLD coast and mountains or researching the latest discovery the scientific world has to offer.

Natalie Graham, Account Manager

Natalie joined Pareto Phone as an Account Manager in 2018, bringing with her over 20 years’ experience in client services and account management. Natalie is passionate about delivering quality service and helping charities make smart decisions with their regular giving programs.

Natalie loves working with the not-for-profit sector and the incredible work they do in changing our world. Her delivery of tele fundraising campaigns is done with high standards and a level of care to ensure that the nuances of an individual charity are considered.

Outside of work, you’ll find Natalie on a bush trail hiking, planning next holiday or cooking at home with her cats.

Nancy Khodeir, Account Manager

Nancy joined Pareto Phone in May of 2018 as a Data Driven Digital Native, bringing years of relationship management experience with her.

Nancy is part of the Client Services team at Pareto Phone focusing on closing the gap between brand and strategy. Specialising in digital marketing solutions and delivering integrated executions, together with her ability to commercially understand and interpret data, CRMS, holistic solutions in acquisition and manage large senior stakeholder groups has her ensuring that her clients are always kept up to date with the latest and greatest in strategy and new technologies.

Nancy has been based in Sydney, Melbourne, and now is known for chasing the sun in beautiful sunny Bris Vegas.

Interests: New Technology, Human behaviour, Cheese, Wine, New Restaurant Openings, Property Markets, The Weather