Client Services Team Bio’s

Working together, working for you

Richard Boland, Head of Client Services

Richard started with Pareto Phone in 2020, heading up our Client Services team.

Richard has extensive experience in roles such as Direct Marketing Manager; Marketing Manager; Marketing Director; Chief Marketing Officer; Head Strategy Planning; Head Client Services; General Manager & Managing Director – both client and agency side here in Australia, and in the UK.

He has led teams who create and curate campaigns across multiple channels in hours, rather than days and weeks. Innovatively blending people and process, to get the jobs done right first time. every time.

Richard understands how to turn information into insights – and act upon them. His first job out of the Royal Navy was an Account Exec on the Safeway Stores UK loyalty programme (ABC Card). That was over 25 years ago and over those years, he very quickly learnt how to move people through to advocacy, using relationship marketing techniques.

Outside of work Richard enjoys spending time with his family and taking his dog ‘Alan’ for long walks.

Talia Read, Client Development Director

Talia joined Pareto Phone in 2014 as a Senior Account Manager, overseeing the relationships and successful end to end programs of some of our largest charity partners.

With a background in business management and sales, Talia now leads us in Business Development, supporting the Client Services Team to maximise opportunity and return for our existing charity partners, as well as being the key contact for new client budgeting and discussions. She also plays a key role offering senior support to the Client Services team, and attending key client review sessions.

Outside of Talia’s passion for people and data, she enjoys camping, yoga, healthy cooking, and spending time with her family.