Client Services Team Bio’s

Working together, working for you

Richard Boland, Head of Client Services

Richard started with Pareto Phone in 2020, heading up our Client Services team.

Richard has extensive experience in roles such as Direct Marketing Manager; Marketing Manager; Marketing Director; Chief Marketing Officer; Head Strategy Planning; Head Client Services; General Manager & Managing Director – both client and agency side here in Australia, and in the UK.

He has led teams who create and curate campaigns across multiple channels in hours, rather than days and weeks. Innovatively blending people and process, to get the jobs done right first time. every time.

Richard understands how to turn information into insights – and act upon them. His first job out of the Royal Navy was an Account Exec on the Safeway Stores UK loyalty programme (ABC Card). That was over 25 years ago and over those years, he very quickly learnt how to move people through to advocacy, using relationship marketing techniques.

Outside of work Richard enjoys spending time with his family and taking his dog ‘Alan’ for long walks.

Talia Read, Client Development Director

Talia joined Pareto Phone in 2014 as a Senior Account Manager, overseeing the relationships and successful end to end programs of some of our largest charity partners.

With a background in business management and sales, Talia now leads us in Business Development, supporting the Client Services Team to maximise opportunity and return for our existing charity partners, as well as being the key contact for new client budgeting and discussions. She also plays a key role offering senior support to the Client Services team, and attending key client review sessions.

Outside of Talia’s passion for people and data, she enjoys camping, yoga, healthy cooking, and spending time with her family.

Christine Thomson, Client Services Operations Manager

With 10 years’ experience leading phone based sales and service teams, in both the corporate and not for profit sectors, Chrissie is committed to understanding how the customer experience impacts all customers, both internal and external.

2 years at Endeavour Foundation ignited working within the charity sector, raising money to support people with intellectual disabilities.

Most recently Chrissie was involved in the Children’s hospital Foundation Annual Telethon, raising funds for research and the support of sick kids.

Chrissie is passionate about the people in business and loves to celebrate the success while working through any challenges that occur.

Adopting the attitude of ‘what can I do to make a difference’ is the approach that Chrissie takes in all situations.  With open and honest communications, anything is possible.

Outside of work, its family and friends, travel and musical theatre that feature on the priority list.

Nico Smith, Senior Account Director

Nico commenced work with Pareto Phone as an Account Manager in April 2017. During this time, he has been working closely with our charity partners to deliver the best marketing strategies and return on investment.

Before joining Pareto Phone, Nico worked in a number of business development and relationship management roles in a variety of sectors. He brings with him extensive experience with campaign management, financial reporting, and sales and marketing analytics. Nico has completed tertiary qualifications in Business, Marketing and Management.

Nico is passionate about the work we do with our charity partners and strives to deliver the highest standard of service.

Away from work, Nico has a keen interest in cooking and technology. You’ll often find him creating a mess in his kitchen or tinkering with electronics in his spare time.

Bob Cooley, Account Manager

Coming Soon

Hayley Dettrick, Senior Account Manager

Hayley had worked within the fundraising sector throughout her career and understands the value of securing regular givers to all charities and foundations. Hayley is committed to the partnerships with her clients to ensure the best opportunities for their TM campaigns. 

Hayley is passionate about providing outstanding service to her external clients while building good working relationships with all internal stakeholders. While Hayley has only recently joined us, her previous experience is proven and will continue to grow at IVE. 

Outside of work Hayley enjoys spending time with her puppy, Penny; Hayley likes to stay active outdoors.

Linnea Nilsson, Account Manager

Linnea joined Pareto Phone as a fundraiser in July 2018.

After nearly a year of fundraising across various campaigns, she moved into the Business Services team and has now joined Client Services as an Account Manager.

With a range of experience in different fields from back home in Sweden, she’s worked in sales and fundraising since arriving in Australia in 2016, with the “short” exception of 88 days of farm work to stay in the country…

Luckily, she enjoys being outdoors in her free time, whether it be farming, a trip to the beach or hiking.

Jessica Hopes, Account Director

Jessica joined Pareto Phone in February 2018 as an Account Executive in Client Services.  Jessica is dedicated to providing outstanding service and leverages her time management and organisational skills to deliver on this aspect at all times. Jessica has built great relationships with the charity partners she has worked with over the last few years.  In 2020 Jess was promoted to the role of Junior Account Director and now manages the end to end process for her clients.

Jessica loves to cook, read and shop when she’s not working.

Gabrielle Ramponi, Account Manager

Coming Soon

Angel Martinez, Account Manager

Coming Soon