Compliance
We are compliant with all government and industry regulations governing telephone fundraising and we take it seriously. We have a Code of Conduct for Responsible Gambling and a South Australia Code of Practice. This provides you with peace of mind that both your organisation and your donors and beneficiaries are in good hands.
We offer you dedicated leadership, skilled telefundraisers, responsible practices and leading-edge technology that has been developed, tested and refined over many years. When you team up with us you team up with a partnership you can trust.
Government regulations
We are fully compliant with the Australian Communications and Media Authority (ACMA) telemarketing industry standards.
This includes complying with regulated calling times and providing required information to call recipients. We are licenced to fundraise in accordance with the specific requirements of each state and territory.
Secure data management
We maintain the highest standards for secure data management to ensure personal, sensitive information is protected.
We are externally certified as fully compliant with Payment Card Industry Data Security Standards (PCI DSS), which govern the safe storage of credit card details. PCI DSS ensures the highest level of protection.
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Additionally, we have invested in rigorous online security measures, including multiple firewalls and data encryption, to protect donor information. We regularly undertake external penetration and vulnerability testing to ensure we remain compliant.
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Quality management
Our dedicated quality management experts monitor our fundraising calls to ensure they are always of the highest standard. We not only comply with all the rules governing telemarketing, but we also respect the wishes of your supporters and potential supporters by following industry best practice.
We will always represent your organisation in a professional, genuine and enthusiastic manner. Maintaining caller quality ensures positive donor experiences and minimal complaints.
Industry best practice
Pareto Phone is an organisational member of the Fundraising Institute of Australia (FIA), the Fundraising Institute of New Zealand (FINZ) and the Association for Data-driven Marketing and Advertising (ADMA).
As the industry leader, we also advise industry bodies on best practice within the sector.
Fair employment
Our fundraisers are the heart and face of our business and the driving force behind all successful campaigns. We ensure each and every telefundraiser is employed in accordance with the Contract Call Centre Award 2020.
Privacy
Our policies and procedures are compliant with Australian Privacy Principles. To review our Privacy Policy please click on the link below.